FAQS

FAQS

  • 1.What is Ultra Air? 

    Ultra Air is a unique disinfection UV LED product designed for installation in standard mini split, cassette and fan coin unit. It is a combination of aluminum strips with UVA and UVC Led diodes, work with nano Titanium dioxide and support remote control. The UV strips are installed inside the machine and a nano layer of Titanium dioxide is also formed inside. In combination with UV light, a process of photocatalytic oxidation is initiated. Remote control allows to start and stop UV diodes at your request. Thus, ordinary air conditioning becomes a disinfection system, which at 99.93% purifies from dangerous viruses, bacteria, mold spores, pollen, allergens, formaldehyde, smell of cigarettes and many other contaminants at any time.

  • 2.On what principle are viruses and bacteria destroyed? 

    UVC: UVC irradiation>>Modification of DNA/RNA structure in cell nucleus>>Direct Photolysis: blocks cell growth by stopping cell division

    UVA: 405nm Activation>>ROS created & porphyrin destroy cell inside of bacteria>>Porphyrin Excitation: damages cell structure

    Photocatalyst

  • 3.What can this product sterilize? 

    Ultra Air removes from the air in the room all organic compounds on a carbon basis - dangerous viruses, pathogenic bacteria, harmful gases, bad odors, cigarette smoke, formaldehyde, smell of pets, pollen, allergens, mold spores and much more, breaking them down into water and carbon dioxide.

  • 4.How safe is this product in usage? 

    This prouduct uses 405nm UVA that do not generate any ozone and are completely safe for both humans and pets. The wavelength is 405nm, which also have killing effect, and in combination with photocatalyst, help raise the whole killing efficiency.

    UVC have a wavelength of 270-280nm and also do not generate any ozone. UVC is weak in penetration so this product is installed inside to avoid the harm in usage by accident.

    During the photocatalytic oxidation process, it only generates completely harmless H2O and CO2, water and carbon dioxide.

  • 5.Is visible UV light from the machine harmful? 

    Our products are intended to be used in places wherever people gather and designed to installed into your mini split, cassette and FCU. Among many industries, our right-sized units work perfectly inside hospitals, nursing homes, schools, cruise ships, grocery stores, restaurants, food service industries, large and small retail shops, hotels, mass transit, commercial office spaces and more.

  • 6.Is visible UV light from the machine harmful? 

    Visible light should come from 405nm UVA and this wavelength is safe to human, according to Test Standard IEC62471 for photobiological safety of LED lighting, the leakage of light is harmless.

    UV Index at Grade 1~2 needs No Protection and it equals to the UV intensity of 5mW/cm2. When this product is at a distance of 20cm, its intensity is 500μW/cm2, only 10% of Grade 1. Normal A/C is installed higher than 20cm with UV LED inside the machine.

  • 7.Is it dangerous to open the cover while UV light is running? 

    If the distance between you and UVC is more than 26 cm, there is nothing to worry about. However, we highly advise you not to open the cover before you turn off UV LED.

  • 8.What is the lifespan of this product? 

    UVC L50 is at 10,000hr which means when the UV radiation power decay into 50% of original power, it would take 10,000 hours.

    UVA L70 is at 50,000hr, which means when the UV radiation power decay into 70% of original power,it would take 50,000 hours.

    Let's say if the clients open the system about 8 hours everyday, It can be used at least 3.5 years.

  • 9.What kind of active ingredient does the spray bottle has? How does it works? 

    Inside the bottle is the Titanium dioxide powder. With water filled inside, it can be sprayed on wall, floor, curtain and etc. Under the radiation of sunlight or Ultra Light, it will have disinfecting function.

  • 10.How often should spray the photocatalyst or replace? 

    Once the Titanium dioxide (TiO2) is embedded into sprayed surface, those nano particles are not consumed so in theory, it is no need for renewal.

    However, in order to increase efficiency and maintain clearness, we recommend to respray the TiO2 liquor every half-one year or replace the Tio2 films when you clean the machine or notice the films are damaged.

  • 11.What is validity of the photocatalyst spray for storage? 

    Spray unsealed can storage for 12 months. Please store at room temperature, away from sunlight and out of reach of children. We recommend using up once it is unsealed.

  • 12.Are there any performance tests for this product? 

    Of course. There is a disinfection performance test for airborne disinfection conducted by one of China's reputable independent laboratories - Guangzhou CAS Test Technical Services Co., Ltd. You can contact us for the original report and other test videos.

  • 13.Are there any installation videos for this product? 

    We have installation video for each model, you can check on the website or contact us for details.

  • 14.Are there any certificates this product? 

    Yes, we can have full list of this product and materials complied with CE, UL standard. Please contact us for original certifications.

  • 15.Any safety measures need to follow? 

    1.Installation of the product can be carried out by any person who understands enough electricity, subject to the basic safety measures. However, we recommend that the installation be carried out as possible by a qualified electrical grid. technician;

    2.When spraying the evaporator and the air conditioner filter with titanium dioxide spray, wear a mask and gloves;

    3.Keep tio2 spray and other parts of this product away from children. In case of contact with the eyes, wash thoroughly with water and seek medical help;

    4.Always disconnect the air conditioner before opening the cover of the machine;

    5.Do not look directly at UV diodes, as this can damage your vision;

    6.Use only under the rated voltage of AC100-240V;

    7.Do not attempt to repair or disassemble the product, as otherwise, your warranty becomes invalid;

    8.This product is intended for non-professional use only and cannot be used for professional purposes;

  • 16.What are the accessories inside one kit? 

    In one kit, you will have LED strips, remote controller and installation accessories like 3M tape, cable tie, sticker and photocatalyst spray or film.

  • 1.What is Ultra Forest? 

    Ultra Forest is the series of home decor products in combination with Photocatalyst, aims at a solution for indoor air quality treatment. Our products, based on traditional home decor, innovatively adds photocatalytic coating and UV sensitive material, make the indoor disinfection process visible and tangible, also easier to every customers.

  • 2.On what principle are viruses and bacteria destroyed? 

  • 3.What can this product sterilize? 

    Ultra Forest removes from the air in the room all organic compounds on a carbon basis - dangerous viruses, pathogenic bacteria, harmful gases, bad odors, cigarette smoke, formaldehyde, smell of pets, pollen, allergens, mold spores and much more, breaking them down into water and carbon dioxide.

  • 4.Why can photocatalyst work with the sunlight? 

    Sunlight is composed of a spectrum of rays: visible light, ultraviolet (known as UV) and infrared light. The TIO2 will be activated by the UV light (mainly the UVA which account for 90 -95% of the UV light rays which reach the Earth’s surface.

    While for a more efficient effect, it' suggested to use the Ultra Forest together with Ultra Light.

  • 5.How can I use this product? 

    Just peel and stick!

  • 6.How do I know if Ultra Forest fits our needs? 

    Our products are designed based on traditional home decor, same as home decor, it can be applied to wall, floor, window, ceramic tiles or anywhere indoor. No limits on life scenes.

  • 7.What colors can I choose to change? 

    We would recommend Red, Blue and Purple as the first choice, as they can have a better visual effect.

  • 8.Would it do harm to my wall or other surface? 

    Because we use a positional vinyl to print on, they will not harm the surface underneath. The adhesive should adhere to most surfaces. Before you peel&stick, please make sure the surface is perfectly clean which means no dirt or rough.

  • 9.Why do the colors of sticker change? 

    The ink of our sticker is UV sensitive, when receive different wavelength or intensity of light, the colors it reflect would change.

  • 10.Is it waterproof? Can I use it near water, places like bathroom? 

    it is waterproof and can be used in washing table in bathroom or restroom which have water and can still maintain enough adhesive ability.

  • 11.Are there any performance tests for this product? 

    There is a disinfection performance test for airborne disinfection conducted by one of China's reputable independent laboratories. You can contact us for the original report and other test videos.

  • 12.Some of my stickers are slightly different than one another. 

    Our factory would produce products that meet our high standards but it is important to understand that stickers have patterns and sometime flaws. One is not 100% the same as the other, just like human. If you feel you have received a defective tile, please contact us immediately and we will send out a replacement.

  • 13.What's the lifespan of the decor? When the disinfecting effect will expire? 

    As long as there's no physical damage on the dacal, it will always have the disinfecting effect. During the catalyst process, photocatalyst is not consumed.

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  • 14.Is photocatalyst safe to people's skin? 

    There's no harm of direct contact with photocatalyst(TIO2) in a short time and low content. Tio2 is widely used in food additives, sunscreen cream, pigment and etc. We would suggest that when you use the spray, wear the mask or gloves and wash hands after usage.

  • 15.How do I know how much sticker to order? 

    For wall covering, use the standard formula of (Length) x (Width) = Area to calculate. Measure the width and height of each wall that you wish to install and add them together to get a total. When taking your measurements please assume that doors and windows are not there.

    Product is DIY, you can decorate and decide the cover space you want.

  • 16.Do you have different designs for the decor? Can I customize this product? 

    All of our decor can also be fully customized in size, color or design. you could send your design to us, and we could print your own design.

  • 17.What kind of active ingredient does the spray bottle has? How does it works? 

    Inside the bottle is the Titanium dioxide powder. With water filled inside, it can be sprayed on wall, floor, curtain and etc. Under the radiation of sunlight or Ultra Light, it will have disinfecting function.

  • 18.Is the UV ink of the sticker harmful when touch? 

    This kind of ink would not do harm in daily touch, one of its application is in paper money. When it is fully dry as a finished product to you, it would not have smell or be volatile to any harmful object.

  • 19.Where should these stickers be placed? 

    For a better visual and purifying effect, where sunlight reaches are the best place, like windows. Please also note that under long exposure to direct sunlight(UV), the UV ink will fade but its purifying performance maintains the same.

  • 1.What is Ultra Light? 

    Ultra Light Series LED Luminaires offer you high quality of white lighting and effect disinfection indoors. Owning industry pioneer patent LED technology, our 405nm UVA is white light, thus enables continuous disinfection of surface bacteria where people are present and fulfills traditional white light requirement.

  • 2.On what principle are viruses and bacteria destroyed? 

    UVA: 405nm Activation>>ROS created & porphyrin destroy cell inside of bacteria>>Porphyrin Excitation: damages cell structure

  • 3.What can this product sterilize? 

    Ultra Light removes from the air in the room of viruses or bacteria in common life, such as staphylococcus.

  • 4.How safe is this product in usage? 

    Our product with 405nm has passed IEC 62471 Photobiological Safety for Lamps and Lamp Systems standard as Exempt, which means no damage when human is exposure for long time.

  • 5.What is the range of CCT? 

    2700K, 4000K, 5000K, 5600K, 6500K

  • 6.How do I know if Ultra Light fits our needs? 

    Our core technology of product is LED chip thus our LED solutions can apply to various lighting like linear, ceiling, down light. Among many industries, our lighting is able to work perfectly inside hospitals, nursing homes, schools, grocery stores, restaurants, food service industries, large and small retail shops, hotels, mass transit, commercial office spaces and more.

  • 7.Is it dangerous while UV light is running? 

    Visible light should come from 405nm UVA and this wavelength is safe to human, according to Test Standard IEC62471 for photobiological safety of LED lighting, the leakage of light is harmless.

  • 8.What is the lifespan of this product? 

    Ultra Light L70 is at 20,000hr.

  • 9.How effective is the disinfecting efficiency? 

    Under the SGS test report, Ultra Light achieves a disinfecting effect of 99.99% after 8 hours.

  • 10.In the test report, the microbial sheet was placed 20cm away from the UV light, will it be effective for a room? 

    Yes, it's effective for a room. The larger is the space, the longer time it needs to achieve disinfection.

    As per the test, within a 20-cm distance, the light achieves a disinfecting rate of 99.85% after 2 hours. But is it necessary or healthy for people to live in a totally purified environment? Of course not. People live together with bacteria all the time to maintain immunity. So the light is not installed to kill all the bacteria but to decrease the indoor bacteria concentration gradually as time goes by.

    Besides, the bacteria concentration in the test is 13,00000 CFU/PIECE. We could tell how much bacteria are killed at a disinfecting rate of 99.85% after 2 hours.In real life,the bacteria concentration is much lower, so it's totally enough for civilian application.

  • 11.Are there any performance tests for this product? 

    Of course. There is a disinfection performance test for airborne disinfection conducted by one of China's reputable independent laboratories, Ltd. You can contact us for the original report and other test videos.

  • 12.Is there any available proof of the effect of 405nm against Covid-19? 

    About 405 nm light's effectiveness against Covid, right now there's still no literature to prove it. While its effectiveness against bacteria&virus had been widely proved by many essays and lab tests.

  • 13.Will people get darker under this light for such a long time? 

    According to IEC 62471, there's a parameter"Photochemical UV hazards"(Symbol as Es in the report) to assess the level of the light's damage to people's skin.

    If there's no harm under the radiation even more than 8 hours, then it's defined as exempt group (no harm to people).

    As per the report, the limit value for exempt group is 0.001, our light's data is 0.0000038, which is only 3.8% of the limit value. So our light can work totally safely more than 8 hours.

    No need to worry if people will get dark under the light. The light's UVA raidation is much lower than the 1 grade of UV Index.

  • 14.Are there any installation videos for this product? 

    We have installation manuals as it is the same as normal lighting.

  • 15.Are there any certificates this product? 

    Yes, we can have full list of this product complied with standard. Please contact us for original certifications.

  • 16.Can we have different lights? 

    There are different light available including light bulb, spot light, panel light, linear light and etc. Or if you already have your own light supplier, we could also integrate the light source to your own light.

  • 17.What is the disinfection-on sticker for? 

    For each Ultra Light product, we provide 1pcs disinfection-on sticker on the product or in the unit package. It will change color under UV light so in your first use, it can tell if the light has UV and the disinfection is on as UV test card. You can remove it after the first use.

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